Hygiene & Returns Policy (EU Directive 2011/83/EU)
For health protection and hygiene reasons, earrings are sold in a sealed protective package. Please note that once the seal is broken or the packaging is opened, the item can no longer be returned or exchanged. We recommend checking the item through the transparent packaging before opening.
If the seal is intact and you wish to return your order, please read our full Return & Exchange Policy.
A Quick Note on Pre-Wear Care: While our hygienic pouch guarantees your pieces are brand new and untouched, please note that the jewelry is not medically sterilized. We highly recommend gently disinfecting your new silver jewelry (using a piercing-safe saline solution or an alcohol wipe) before putting it in for the first time. This step is especially important if you are planning to insert the pieces into piercings that are still fresh or healing!