Understanding hygienic packaging

Why Your Safety Comes First

At JULE, every detail of your new ear stack is curated with care and precision from 925 sterling silver. But our commitment to quality doesn't end with the jewelry itself—it extends to how it arrives at your door.

Because our pieces are designed specifically for piercings, they require the highest standard of cleanliness. Here is everything you need to know about our hygienic packaging and why it matters.

The Guarantee of a Brand-New Piece When you buy body jewelry, you want to be 100% certain that you are the very first person to wear it.

• Absolute Safety: We seal every piece in a specialized hygienic pouch. This ensures the silver remains untouched and safe for your skin from the moment it leaves our hands to the moment it reaches yours.

• EU Standards: Our packaging strictly complies with the European hygiene directive (2011/83/EU). It is not just a rule; it is our promise that your health is protected.

How to Inspect Your Jewelry Before Opening We want you to instantly love your new pieces! That is why we purposefully use crystal-clear protective packaging.

• See the Details: You can easily examine the size, the nature-inspired design, and the way the silver catches the light straight through the transparent pouch.

• Try the Look: You can safely hold the sealed package against your ear in front of a mirror to see if the proportion fits your style.

Our Return Policy Explained We understand that sometimes you might change your mind.

• Intact Seal: If the hygienic seal remains completely intact and unbroken, you are very welcome to return or exchange the piece.

• Broken Seal: Once the package is opened, the jewelry is officially yours. For health protection reasons, we simply cannot accept returns on unsealed piercings. This strict policy is the only way we can guarantee to all our customers that we never resell a piece that has been handled.

A Quick Note on Pre-Wear Care While our hygienic pouch guarantees your pieces are brand new and untouched, please note that the jewelry is not medically sterilized. We highly recommend gently disinfecting your new silver jewelry (using a piercing-safe saline solution or an alcohol wipe) before putting it in for the first time. This step is especially important if you are planning to insert the pieces into piercings that are still fresh or healing!

Thank you for understanding and for helping us maintain the highest safety and hygiene standards!