Refund policy
JULE – Returns & Refunds Policy
At JULE, we want you to be completely satisfied with your carefully curated ear stack. We also take your health and safety very seriously. Please read our return policy carefully to understand how we process returns for piercing jewelry.
30-Day Return Window (Including EU 14-Day Right of Withdrawal) Under European Union consumer law, you have a statutory right to cancel and return your order within 14 days without giving any reason. Because our jewelry sets are often purchased as gifts, we proudly extend this period. You have a total of 30 days from the date you receive your item to request a return.
The Hygienic Packaging Rule (Strict) For health, safety, and hygiene reasons, all JULE piercing jewelry sets are delivered in a specially sealed, transparent hygienic pouch. This allows you to fully view and inspect the jewelry and its size without opening the packaging.
In accordance with EU Directive 2011/83/EU Article 16(e) regarding goods sealed for health protection or hygiene purposes, the right of withdrawal and return is immediately voided if the hygienic seal is broken or tampered with after delivery.
To be eligible for a refund, your item must be returned exactly as you received it: unworn, unused, and strictly within the unopened and undamaged transparent hygienic packaging. If a returned item arrives with an opened seal, it will be considered worn, rejected for a refund, and can only be shipped back to you at your own expense.
Free Returns Process We strive to make the return process as stress-free as possible, which is why we cover the cost of return shipping for all eligible (sealed) items.
To start a return:
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Email us at julejewellery@gmail.com within 30 days of receiving your order. Please include your order number and the reason for the return.
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Once your return request is reviewed and accepted, we will email you a free prepaid return shipping label, along with instructions on how to pack and drop off your package.
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Pack the unopened jewelry securely.
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Items sent back to us without first requesting a return via email will not be accepted.
Return Address (for approved returns only): Julie Machová Dvořákova 1565 Nová Paka, 509 01 Czech Republic
Damages and Issues Please inspect your order immediately upon reception. If you receive a defective, damaged, or incorrect item, please contact us right away at julejewellery@gmail.com so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
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Any jewelry removed from its original sealed hygienic packaging.
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Custom or personalized products.
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Gift cards.
Refunds Once we receive and inspect your return, we will notify you whether the refund was approved. If the hygiene seal is intact and the items are in their original condition, the refund will be approved and automatically issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund to your account. If more than 15 business days have passed since your refund was approved, please contact us at julejewellery@gmail.com.
