Shipping policy

JULE – Shipping Policy

Thank you for shopping at JULE. We want your new nature-inspired ear stack to reach you as quickly and safely as possible. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time All orders are processed and dispatched within [1–2] business days. Orders are not processed, shipped, or delivered on weekends or public holidays. If we are experiencing a high volume of orders (such as during product drops or holidays), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. We currently offer the following delivery options:

• Czech Republic & Slovakia: Delivered directly to your address (Standard or Express options available) within 1–3 business days. Shipping fees are calculated at checkout.

• Rest of Europe & International: Delivered to your address via Standard shipping (tracked postal service) or Express shipping (premium courier). Delivery times vary based on the destination. Shipping fees are calculated at checkout.

• Free Shipping: We offer FREE standard shipping within Europe on all orders of 2,650 CZK or more, and FREE standard shipping worldwide on all orders over 3,000 CZK.

3. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking link will become active within 24 hours of dispatch.

4. Customs, Duties, and Taxes For orders shipped within the European Union, no additional customs duties apply. If you are ordering from outside the EU, JULE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

5. Undeliverable Packages & Wrong Address Please ensure that your shipping address is entered correctly at checkout. JULE is not responsible for packages delivered to an incorrect or undeliverable address provided by the customer. If a package is returned to us due to an incorrect address or failure to collect the package from a pickup point, the customer is responsible for the re-shipping costs.

6. Damaged or Lost Packages We take great care in packaging our jewelry securely. However, if your order arrives damaged or gets lost in transit, please contact us immediately at julejewellery@gmail.com with your order number. Please save all packaging materials and damaged goods before filing a claim, and include clear photos in your email.

7. Contact Us If you have any further questions regarding your shipping or tracking, feel free to reach out to us at: Email: julejewellery@gmail.com